Privacy Policy
This Privacy Policy explains what information LaunchHaus ("we", "us", "our") collects when you visit our site or use our services, how we use it, and the choices you have. We keep this policy short and in plain English on purpose.
1. Who we are
LaunchHaus is a small design and website-management team based in Los Angeles, California. We build and maintain websites for local businesses. When we act as a service provider for one of our customers, that customer is the "controller" of their site visitors' data; this policy covers our own website and services.
2. Information we collect
Information you give us
- Contact details — name, business name, email, phone number when you request a demo, ask a question, or become a customer.
- Business information — photos, logos, hours, menus, and other content you send us so we can build or update your website.
- Payment details — if you become a customer, billing information is collected and stored by our payment processor; we never see or store card numbers.
- Correspondence — the content of emails, texts, and messages you send to us.
Information we collect automatically
- Log data — IP address, browser type, device, referring page, and pages visited on launchhaus.io.
- Cookies and similar technologies — see the Cookies section below.
Information from third parties
- Publicly available information about your business (name, address, phone, reviews, photos) that we use to prepare a demo you asked us to build.
3. How we use information
- Respond to your request for a demo, quote, or support message.
- Provide, maintain, and update your website and related services.
- Send account, billing, and service messages you need to receive.
- Improve our website, services, and internal tools.
- Protect our services from fraud, abuse, and security incidents.
- Comply with legal obligations.
We do not sell your personal information. We do not use your information to train third-party AI models.
4. How we share information
We share information only with:
- Service providers who work on our behalf — hosting, email, analytics, payment processing — under contracts that require them to protect your data.
- Professional advisors (accountants, lawyers) where necessary.
- Authorities when required by law, subpoena, or to protect rights, property, or safety.
- An acquirer, if LaunchHaus is ever sold or merged; we will notify affected customers before the transfer completes.
5. Cookies and analytics
Our website uses a small number of first-party cookies to remember your preferences and privacy-respecting analytics (for example, aggregate page-view counts). We do not use third-party advertising cookies or cross-site trackers. You can block or delete cookies in your browser settings; parts of the site may not work as expected without them.
6. Data retention
We keep information only as long as we need it to deliver our services, meet legal and tax obligations, and resolve disputes. When you cancel service, we delete your business content on request within 30 days, subject to backup rotation and any legally required retention.
7. Your rights and choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct information that is inaccurate.
- Delete your personal information.
- Object to or restrict certain processing.
- Port your information to another provider.
- Opt out of marketing emails at any time — every email includes an unsubscribe link.
To exercise any of these rights, email contact@launchhaus.io. We respond within 30 days.
8. Security
We use industry-standard safeguards — encryption in transit (HTTPS/TLS), encrypted backups, access controls, and least-privilege permissions — to protect information we hold. No online service is 100% secure; we recommend using a unique, strong password for any account you create with us.
9. Children's privacy
Our services are intended for business owners and are not directed to children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify customers by email. Continued use of our site or services after the change means you accept the updated policy.
11. Contact us
Questions or requests about this policy? Email contact@launchhaus.io or write to:
LaunchHaus
Los Angeles, California, USA
This document is provided for informational purposes and is not legal advice. Please consult a lawyer for guidance specific to your situation.